For your reference…. Todd Nicosia was the service manager I spoke to. Very nonchalantly claimed that was normal for a 2 year old car with 4,770 miles. I am 80 years old and never (!) had an exhaust rust like this. Mr. Nicosia tried to blame it on our WNY weather! I had to ask him how I could appeal to someone who knew exhaust systems shouldn’t rust like this. I did mention that this was our 1st Subaru and we like the vehicle but would not buy another if Subaru didn’t solve this situation. Sincerely, John Stellrecht I registered a complaint ... Read More

Full review text opened.

DealerRater - Jun 10, 2026

For your reference…. Todd Nicosia was the service manager I spoke to. Very nonchalantly claimed that was normal for a 2 year old car with 4,770 miles. I am 80 years old and never (!) had an exhaust rust like this. Mr. Nicosia tried to blame it on our WNY weather! I had to ask him how I could appeal to someone who knew exhaust systems shouldn’t rust like this. I did mention that this was our 1st Subaru and we like the vehicle but would not buy another if Subaru didn’t solve this situation. Sincerely, John Stellrecht I registered a complaint with Subaru and sent pictures of the extreme rust (2024 Crosstrek/4,770 miles) and the rep claimed that if no holes in the pipe they weren’t responsible for replacement. Dealership never indicated whether there were holes or not but the amount of visible rust would certainly indicate there were. Very cursory examination of the exhaust by West Herr Subaru. My first and last Subaru! John Stellrecht Unfortunately I can’t attach photos to this review but I was able to on my Google review.

Read at DealerRater

Bought my very first Subaru here last year, and I am so happy! It's a wonderful vehicle, and I'm really enjoying it! But along with that came such friendly, welcoming staff with some real knowledge and expertise. I never felt pressured or coerced by the sales associate like I have in the past. I recommend them to all who I know are searching for a car or SUV. And the fact that they have an actual dog park on the property is the icing on this very well-baked cake! Thank you to all at West Herr Subaru of ... Read More

Full review text opened.

DealerRater - Dec 12, 2025

Bought my very first Subaru here last year, and I am so happy! It's a wonderful vehicle, and I'm really enjoying it! But along with that came such friendly, welcoming staff with some real knowledge and expertise. I never felt pressured or coerced by the sales associate like I have in the past. I recommend them to all who I know are searching for a car or SUV. And the fact that they have an actual dog park on the property is the icing on this very well-baked cake! Thank you to all at West Herr Subaru of Lockport.

Read at DealerRater

We had the best experience for a second time. 1 yr ago we bought our outback..few weeks ago it was totaled in an accident ..#1safety for sure husband walked away..so needed replacement. Marshall Brady is the best sales person..as always did the the best and in less than 3 hours we drove our with a 2024 Impreza sporty model..everything goes smooth from test drive to the girl that did the paperwork part and insurance and plates..West Herr is #1 for us and Marshall is the best sales person we ever had for the whole process.

Read at DealerRater

Had a decent enough experience test driving and looking at vehicles. Looked at a used vehicle and I was seriously interested in making a deal. That's where my experience fell apart. Some seriously shady business practices going on. Was quoted, by their own in-house trade-in value tools, of getting some decent trade in value from my old vehicle. I walked away from the dealership wanting to make a deal, despite the usual "we have no wiggle room" on price nonsense. Got a loan secured for a portion of the car, $15,000 in cash withdrawn from my bank, just ... Read More

Full review text opened.

DealerRater - May 27, 2025

Had a decent enough experience test driving and looking at vehicles. Looked at a used vehicle and I was seriously interested in making a deal. That's where my experience fell apart. Some seriously shady business practices going on. Was quoted, by their own in-house trade-in value tools, of getting some decent trade in value from my old vehicle. I walked away from the dealership wanting to make a deal, despite the usual "we have no wiggle room" on price nonsense. Got a loan secured for a portion of the car, $15,000 in cash withdrawn from my bank, just to receive a phone call the day I was going to drive up to the dealership stating that they had changed their mind about the trade in and were now only willing to give me 1/8 of what I was previously quoted. This issue is not even about money - I just want honesty. Would not recommend you visit this dealership looking to trade anything in, and don't expect too much honesty. Know the value of the car you are looking at, because this dealership's management was not willing to negotiate on a used car price (every used car has wiggle room, especially since the dealership took the car in as a trade in and likely lowballed some poor owner). I'll be taking my business elsewhere and would recommend you do the same.

Read at DealerRater

Trevon did an excellent job. We love our new vehicle. Thank you for the great service

Read at DealerRater

West Herr Subaru is amazing!! Thank to Trevon Smith & Dan for making this happen! These are the guys you need to see for your next car!! They work magic

Read at DealerRater